FAQs

Frequently Asked Questions (FAQ)

Q: How much hair oil should I use?

That’s a great question—and only your hair truly knows the answer!
The recommended amount is 1–3 drops per section, depending on your hair’s texture, thickness, length, and overall condition. Start small and increase as needed.

Q: How do I incorporate London Michelle Hair Oil into my routine?

London Michelle Hair Oil is very versatile and can be used in multiple ways:

  • As part of your daily routine

  • As a weekly scalp treatment

  • Mixed into your conditioner or deep conditioner

  • Applied to the length of your hair

For best results, we recommend using the oil 3–4 times per week.

Q: Is it best to use hair oil on wet or dry hair?

It depends on the result you’re looking for:

  • On wet hair:
    Helps nourish and protect strands, reduces frizz, makes detangling easier, and provides light heat protection before blow drying.

  • On dry hair:
    Helps retain moisture without a greasy feel, reduces breakage and frizz caused by dryness, adds shine, and protects hair and scalp from UV exposure and environmental debris.

Q: I’m air-drying my hair—can I use this oil?

Absolutely!
Once your hair is dry, place a few drops of oil into your palms, rub hands together using the “prayer hands” method, and gently smooth from roots to ends.

Q: Do you ship internationally?

Yes! 🌍
We ship worldwide so customers everywhere can enjoy London Michelle products.

never stored or shared. We do not sell customer information.

Q: How long does shipping take?

  • U.S. orders: Typically arrive within 4–6 business days, depending on destination

  • International orders: Delivery times may vary and can take longer depending on location and customs processing

Q: How do I check the status of my order?

After placing your order, please allow 48–72 hours for processing.
Once your order ships, you will receive a confirmation email with a tracking number, which will also appear in your order details. You can track your shipment using that number.

Q: Will I have to pay customs duties or taxes?

Yes, possibly. International customers are responsible for any customs duties, VAT, import taxes, or brokerage fees charged by their country. These fees are not included in your order total and are determined by your local customs office.

Q: Is your website secure with my personal information?

Absolutely.
Our website uses SSL encryption to protect your personal and payment information. Credit card details are processed securely, used one time per transaction, and are never stored or shared. We do not sell customer information.

Q: How do I place an order?

Simply:

  1. Select the product you want

  2. Click “Add to Cart” or “Buy Now”

  3. Enter your shipping and billing details

  4. Complete checkout—and we’ll take care of the rest!