Return & Refund Policy

RETURN & REFUND POLICY

Lost, Stolen or Damages Issues

Please inspect your order upon reception and contact the delivery service company immediately if your item was lost, damaged or stolen, so they can evaluate the issue and make it right.

Unfortunately, we will not take the responsibility of the delivery service mishap.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient addresses.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at info@londonmichelle.shop so we can make changes/update the details.

Once we process the order we are not able to change the address and we are not to be held responsible for incorrect addresses.

Refunds, Returns/Exchanges:

Request a cancellation: Before item is shipped
Due to the nature of the content  ALL SALES ARE FINAL, once the item has shipped.

Our hair oil is made to order, for that reason, opened items can't be returned or exchanged. The buyer is responsible for any loss in value and responsible for return shipping costs.

Please contact me if you have any problems with your order.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note on rare occasions; customs agents may delay delivery of some packages.