Return & Refund Policy

Return & Refund Policy  (International Orders Included)

At London Michelle, we take pride in creating high-quality, made-to-order hair care products. Please review this policy carefully before placing your order. 

International customers are responsible for all customs fees and regulations in their country.

Once an order has shipped, address changes are not permitted.

Order Cancellations

  • Orders may be canceled only before they are shipped

  • Once an order has been shipped, it cannot be canceled

Returns, Refunds & Exchanges

Due to the nature of our products:

🚫 All sales are final once an item has shipped

Our hair oils are made to order and are considered personal care products. For hygiene and safety reasons:

  • Opened or used items cannot be returned or exchanged

  • We do not accept returns once an order has shipped

  • Refunds are not issued for buyer’s remorse

  • The customer is responsible for any loss in value

  • The customer is responsible for return shipping costs (if applicable)

Lost, Stolen, or Damaged Packages

Please inspect your order immediately upon delivery.

If your package is lost, stolen, or damaged during transit, you must contact the shipping carrier directly to file a claim.

📦 Once an order has been shipped and marked as delivered by the carrier, London Michelle is not responsible for delivery issues, theft, or damage.

Unclaimed or Undeliverable Orders

We are not responsible for packages that are:

  • Refused

  • Unclaimed

  • Returned due to incorrect or incomplete address information

  • Undeliverable by the carrier

Please double-check your shipping address at checkout.

If you notice an address error after placing your order, email us immediately at info@LondonMichelle.shop.
Once an order has been processed or shipped, we cannot change the address and are not responsible for delivery issues caused by incorrect information.

Payment Disputes & Chargebacks

To comply with Shopify Payments and PayPal policies:

  • Orders are shipped only to the address provided at checkout

  • Tracking and delivery confirmation are used to resolve disputes

  • Refunds, if approved, are issued to the original payment method only

  • Chargebacks for orders marked as “Delivered” may be denied

Need Help?

If you have an issue with your order, please contact us and we’ll do our best to assist.

📧 Email: info@LondonMichelle.shop