Shipping Disclaimer

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Shipping Disclaimer

At London Michelle, we work hard to prepare and ship your order as quickly as possible.

Once your order has been shipped and handed over to the carrier, delivery responsibility transfers to the shipping provider. We are not responsible for delays, loss, theft, or damage caused by the carrier.

Please Note:

  • Shipping times are estimates only and are not guaranteed

  • Delays may occur due to weather, holidays, carrier issues, or unforeseen circumstances

  • We are not responsible for packages marked as “Delivered” by the carrier

If your package shows as delivered but you have not received it, please:

  1. Check with household members or neighbors

  2. Contact the shipping carrier directly to file a claim

📦 Shipping Disclaimer (International Compliance)

London Michelle is not responsible for:

  • Delays caused by customs, carriers, or international postal services

  • Lost, stolen, or damaged packages once the order is handed to the carrier

  • Incorrect or incomplete shipping addresses provided by the customer

  • Customs duties, import taxes, VAT, or brokerage fees (international orders)

International customers are responsible for all customs fees and regulations in their country.

Once an order has shipped, address changes are not permitted.

Incorrect Address Disclaimer

Customers are responsible for providing a complete and accurate shipping address at checkout.

London Michelle is not responsible for:

  • Orders shipped to incorrect or incomplete addresses

  • Packages returned as undeliverable, refused, or unclaimed

If you notice an address error, contact us immediately at info@LondonMichelle.shop.
Once an order has been processed or shipped, we cannot make address changes.

Shopify Payments & PayPal Compliance Notice

To comply with Shopify Payments and PayPal policies, please review the following:

  • Orders are processed only after payment is successfully completed

  • We ship to the address provided at checkout for fraud prevention

  • Proof of shipment and delivery confirmation may be required for disputes

  • Refunds, if approved, are issued to the original payment method only

  • We do not issue refunds for carrier-confirmed deliveries

🚫 Chargebacks or payment disputes for delivered orders may be denied if tracking confirms delivery

Made-to-Order & Hygiene Policy (Important)

Our hair oil products are made to order and considered personal care items.

For safety and hygiene reasons:

  • We do not accept returns on opened or used products

  • All sales are final once shipped

  • We do not offer refunds for buyer’s remorse

This policy helps us comply with Shopify, PayPal, and consumer safety standards.

Contact Us

If you have questions about shipping or your order, we’re happy to help.

📧 Email: info@LondonMichelle.shop
📬 Mail:
London Michelle
12816 Inglewood Ave #480
Hawthorne, CA 90250